Cadillac Escalade

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Jasminka K.

October 03, 2025

I just got my new Cadillac Lyriq EV and the experience was absolutely amazing! From the moment I walked in, the team made everything smooth and enjoyable. Philip in Sales was excellent—knowledgeable and patient, he helped me find the perfect Lyriq that fit all my needs. David, the Sales Manager, went above and beyond to make sure I got the best deal possible and felt confident in my purchase. And Eugene in Finance made the process quick, easy, and stress-free by explaining everything clearly. I’m beyond thrilled with my new Lyriq and couldn’t be happier with the service I received. Huge thanks to Philip, David, and Eugene for making this such a great experience—I highly recommend this Cadillac team!

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Eric H.

September 24, 2025

I recently purchased a Cadillac from Dublin Cadillac, and because I’m out of the area, nearly everything had to be handled over the phone and through email. Yassin (my sales rep) was professional, responsive, and made the entire process seamless. I happened to make an unexpected trip to the Bay Area and he went out of his way to fit me in for a quick test drive. The car was in immaculate condition, exactly as promised. What really impressed me was that he even came in on his day off just to hand me the keys — above and beyond service that you don’t see every day. The dealership itself was clean and welcoming, but it was Yassin’s effort, knowledge, and commitment to making sure everything went smoothly that set this experience apart. Any future Cadillac purchase I make will start with a call to Yassin.

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S G.

July 23, 2025

I almost don’t know where to begin. STAY AWAY from this dealership; Cadillac or otherwise for service or anything-HORRIBLE, HORRIBLE!!!. I made an appointment for my Cadillac 9 days in advance for service for an intermittent starting issue. I dropped it off the day before the appointment. The drop off was a nightmare, at least 30+ cars just parked everywhere in the service area (Chevy and Cadillac). I had to go ask what I should do, they told me to park ‘somewhere’ and walk in as I would receive faster service. I went in and had the misfortune of getting Robert B as a Cadillac Service advisor. My first impression was that he acted like he could care less, I would come to find out that was true. He checked me in and I explained the lengthy problem my vehicle was having. He focused on one small aspect of my explanation, not that my car had been towed 3 times for the same issue over a period of a few weeks (didn’t put that in the notes). Drop off day goes by, the appointment day (next day) goes by and now the second day is halfway gone. So, I called Robert to find out the status. He says he doesn’t know that he will call me back “in 5 minutes.” 5 hours later, near closing time I texted him. He responded with “your vehicle is third in line to be looked at I am hoping by Monday or Tuesday,” mind you I dropped it off on Wednesday. I was perturbed that my vehicle had not even been touched and that it had to sit around possibly a week before it would be looked at, much less fixed. I asked, “doesn’t an appointment mean anything? His response “ your appointment was for Thursday and that was just to talk to speak with an advisor, not when it goes into the shop.” He went on to say that “we do not have the technicians available that are qualified for this type of work on demand as we are a high-volume store.” At NO TIME, was I ever told that my vehicle would sit around, possibly for a week before they got around to it (remember made my appointment 9 days in advance). I told him that you might want to let a customer know that in advance that you vehicle could be gone for a week to 2 weeks. He responded that “I thought you were aware of this, that extra time might be needed AND I am pretty sure I stated that.” Yes, I was aware (I was thinking an extra day not a week or 2) and I let him know. After several text messages that were I told you this or that from him, I finally said to please stop texting me and to let me know when the vehicle has been looked at. The weekend goes by, Monday goes by, Tuesday goes by and NOTHING-no call, no update. I finally called him at 530PM on Tuesday and Robert tells me nope car has never been touched. I told him to have my car ready tomorrow; I am coming to pick it up. When I arrived (now 1 week later) I found that they kept my Cadillac outside, most likely parked under some tree as it was full of pollen, dust and dirt. I am SUPER PISSED right now. I had to call another Cadillac dealership (20+ miles away) and made an appointment for the next day with no problem. I dropped off the car. They were super nice, the service advisor listened to me, immediately downloaded “preliminary codes” and we discussed the issue while I was dropping it off. The Advisor told me I can see where you are possibly having trouble, I’ll have our most experienced mechanic look at it. They took my car back into the shop. 5 hours later the advisor called and gave me a preliminary run down of the issues, asked if they could keep it an additional day to see if they could repeat the problem. They kept it overnight and by the end of the day they called, gave me another update with a repair plan. I authorized the repair and it was done the following business day!!! Thank God for Walnut Creek Cadillac!!!!! This is how you deal with a customer DUBLIN! Dublin Cadillac should take notice as that is how you treat a customer. You lost a customer. I will NEVER buy a Cadillac or any other GM product from your dealership or service my 3 GM brand vehicles there!! And Robert should find a new line of work.