Dive Insurance - 2 Day Coverage ($30 USD)

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Daniele N.

December 16, 2025

🛑🛑🛑 SCAM SCAM SCAM - BEWARE 🛑🛑🛑 ⭐ 0/5 – Total System Failure From Start to Finish | “Dive & Travel Plus” Is a Scam-Level Experience I purchased a Dive & Travel Plus insurance policy for TWO people, expecting professional assistance, safety, and support in case of emergency. What I received instead was one of the most incompetent, costly, and disrespectful experiences I have ever had with any company — insurance or otherwise. Emergency assistance that COSTS you hundreds of dollars Let’s start with the most serious failure. During a real medical emergency abroad, the company provides: • No live chat • No functional email support • No alternative contact method The ONLY option they give you is an international emergency phone number. Calling that number — while dealing with a medical emergency — cost me around USD 300 in phone charges, which I now have to pay out of my own pocket. No warning. No transparency. No reimbursement. No responsibility. An emergency number that financially punishes you for using it is not assistance — it is reckless negligence. Claims process: chaos, contradictions, and lies I reported the incident the same day it happened (15 November). I sent key documents, including the dive invoice, on 17 November. I submitted every single document they later requested, and I even received written confirmation from their own staff that the documents were correctly added to my case. Despite this, they repeatedly stated that they “had not received the necessary documentation.” This is not a misunderstanding. This is either incompetence or deliberate obstruction. Every reply: • Contradicts previous confirmations • Ignores timelines and attached emails • Sends generic checklists without reviewing the actual file • Mixes medical claims with dive refunds, creating confusion on purpose Impossible communication • Phone access from Europe is nearly impossible • Call-back requests are ignored • Direct questions are skipped • Escalation requests are disregarded When you actually need help, no one takes ownership of the case. Cancellation & refund: completely ignored After realizing how useless this insurance is in real life, I requested: • Policy cancellation • Refund for the unused period Despite multiple written requests, they never provided: • A department • A contact • A process • A single clear answer Total silence. Final verdict This company fails at everything an insurance company is supposed to do: • Emergency assistance → FAIL • Communication → FAIL • Claims handling → FAIL • Transparency → FAIL • Respect for insured clients → FAIL What you buy is not protection. It is a bureaucratic trap that drains your time, your energy, and even your money when you are already in trouble. I insured two people under a premium Dive & Travel Plus policy and ended up: • Paying hundreds of dollars just to call for help • Being buried in forms and contradictions • Being ignored when asking for cancellation • Being treated like a nuisance instead of a client This is hands down the worst insurance experience I have ever had. I regret buying this policy and will actively warn others to stay away. If you are considering this insurance: don’t. When things go wrong, they will make them worse. There are many valid options around, but NOT THIS! Attached my phone bill cost (300 usd for an emergency phone where they made me wait in line for most of the time )

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Liyana N.

June 17, 2025

I’ve been with DiveAssure since 2021 and initially, I was satisfied with their service. At that time, their claims were managed by a third-party provider, Northcott Global Solutions (NGS), and the process was relatively smooth and efficient. However, things started to change after Robin Assist replaced NGS as the claims handler. Since then, my experience with DiveAssure has been disappointing. The claims process became unnecessarily complicated & it also took an unreasonably long time for claims to be paid into my bank account - more than 15 days, despite their stated timeframe. This caused significant frustration! Due to these ongoing issues, I decided to stop using DiveAssure and have now moved to Dive Assist & DAN, which offers a much better overall experience—faster claims handling, clearer communication, and more reliable support. I hope my experience helps others make an informed choice when selecting dive insurance. Claim Ref No: # 40903

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elejaces

March 19, 2025

NOT GOOD! Look elsewhere. I had a claim approved on January 2 of this year, and they promised in the letter to pay my claim within 15 business days. I am still waiting for my payment. But the worst part is the service: despite multiple calls and emails, nobody can tell me when they will release my payment. Total lack of seriousness.