Puerto Vallarta: All Inclusive Coast & Fun 4hrs 42¨ Lagoon GOA

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Leonardo C.

January 06, 2026

AVOID THIS RESORT AT ALL COSTS We just returned from this all-inclusive resort, and every single person in our family became violently ill—food poisoning, diarrhea, stomach cramps, and vomiting. This is the only vacation I have ever taken where I came home sicker, more exhausted, and more stressed than when I left. It felt like a complete waste of time and money. This place is extremely unsanitary. Nothing about the food felt fresh or safe. I personally witnessed a child touch a dessert repeatedly and then lick the top of it. I immediately reported this to staff and asked for it to be removed. I waited an unreasonable amount of time, and they never removed it. That moment alone should tell you everything you need to know about their food safety standards—there are none. If that can happen in plain sight, imagine what happens when no one is watching. The rooms were not properly cleaned, which only reinforced how dirty and poorly managed this property is. Hygiene and cleanliness are clearly not a priority anywhere on this resort. Service was equally awful. The restaurants were severely understaffed, with two waiters expected to manage an entire restaurant. As a result, staff were rude, dismissive, and uninterested. At one point we were told they had “run out” of guacamole, only to later learn the staff simply didn’t want to make more. That level of laziness and dishonesty is unacceptable. This resort is disgusting, poorly run, and unsafe. I would never recommend it to anyone—especially families. If you value cleanliness, basic food safety, or your health, stay far away.

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herjeet c.

January 02, 2026

DO NOT STAY HERE We were extremely excited for our first trip to Puerto Vallarta, especially since we are loyal Hilton guests and frequently stay at Hilton properties. Unfortunately, this has been one of the worst resort experiences we have ever had. We have been staying at this resort since the 30th and have not had one good meal. Every meal has been cold, stale, or visibly old. Breakfast is something we now dread — the food is consistently cold, unappetizing, and poorly maintained. Sleep quality has also been very poor. The rooms are not restful, and between the overall discomfort and lack of attention to guest needs, getting proper sleep has been difficult throughout our stay. The rooms are never cleaned properly. You can not step barefoot as you’ll see how dirty the room is. This was not an inexpensive trip. We paid a significant amount of money for six people across three rooms, and the value simply is not there. The resort frequently runs out of basic items, including food options, snacks, and even toiletries. For an all-inclusive resort — and especially one under the Hilton name — this is unacceptable. The staff appears extremely overworked and disengaged. Very few employees smile or appear welcoming, which creates an uncomfortable and uninviting atmosphere. Customer service is severely lacking — most questions are met with “no,” and every staff member provides different information, leading to constant miscommunication and frustration. One employee, Alexandra, has been genuinely kind and has tried to help improve our stay, but she is clearly limited in what she is able to do. Unfortunately, one helpful person cannot compensate for poor management and lack of organization overall. We expected a relaxing, high-quality Hilton experience and instead have felt stressed, disappointed, and unheard. This resort does not meet Hilton standards, and we would not recommend it to anyone. Do better Hilton and most importantly the hotel needs to do better. save your money and STAY ELSEWHERE!

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Myung J.

January 01, 2026

We chose this resort despite the high cost, expecting a comfortable and seamless all-inclusive experience. Unfortunately, we have encountered several major inconveniences that we would like to bring to your attention: 1. Restaurant reservations can only be made through the app, which makes it extremely difficult to book the restaurant and time we want. The reservation system is highly competitive, and as a result, we are often forced to go to the buffet instead. This is very disappointing and difficult to understand for an all-inclusive resort. 2. Several restaurants, as well as the breakfast buffet, are closed one or two days during the week. When this happens, the only option available through the app is room service, which takes an excessively long time. For an all-inclusive resort, having restaurants closed and such limited dining options is very inconvenient. 3. Compared to other all-inclusive resorts we have visited, reservations here are significantly more difficult to secure, and multiple restaurants are closed on specific days of the week, further limiting guest choices. 4. Securing reservations at our preferred times is virtually impossible. We have visited only two specialty restaurants so far—the sushi and Italian restaurants—and the food quality was extremely disappointing. In particular, the basic sushi rolls were comparable to supermarket quality. Unfortunately, guests should not expect high food quality at these restaurants. We hope you will take this feedback seriously, as it has greatly affected our overall experience.