Iberostar Playa Paraiso Morning | LC

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Gadhi C.

December 07, 2025

Our family and friends had a wonderful stay at Iberostar Selection Maya Suites from November 29 to December 6 2025. The resort delivered an exceptional all inclusive experience to our group of 23 people with warm hospitality, beautiful surroundings, and countless memorable moments. While almost everything was outstanding, we did have one disappointing dinner service at El Tapatio on Sunday, where the servers and front reception seemed unhappy and stressed. That aside, the rest of our week was truly fantastic. At La Pagoda Lunch, Armando was our favorite server. He went above and beyond by asking the bartender to create a custom fruit based drink just for us. His energy and thoughtfulness made our lunches extra special. At La Pagoda Gala Night and Dinner, Ivan and Genaro were phenomenal. They were gracious, attentive, and quick to clear plates while ensuring our glasses were never empty. Their service elevated the gala night into a memorable dining experience. At La Marina Breakfast, we were lucky to be served by both Edoardo and Edoardo throughout the week. Their hospitality was so warm and consistent that we kept returning every morning. Breakfast became one of our favorite rituals thanks to them. Aderlin at the Maya deserves special recognition. With our large group of 23 people, he managed our luggage seamlessly and even arranged car service to Playa del Carmen. Always accommodating and friendly, he made our arrival and departure stress free. Rosalia, who cared for rooms 6237 and 6238, was stellar. She delighted our daughter, niece, and nephew with creative towel animals daily, and ensured our fridge was always stocked with our favorite drinks. Her attention to detail made us feel truly cared for. Fabiola at the Maya Lobby Star Cafe brightened our mornings with her big smile and excellent service. Whether it was coffee, lattes, or frappes, she prepared everything perfectly and made us feel welcome every day. Our daughters birthday was unforgettable thanks to Oriole, Yomira, and Cuauhtemoc. They coordinated every detail from booking the surprise to arranging the cake, DJ, and premium bar. Cristobal the bartender was a highlight of the evening. His artistry and creativity with cocktails, using fresh local ingredients, impressed everyone and made the party extraordinary. DJ Temo brought incredible energy to the dance floor with his music, keeping everyone engaged and dancing all night long. We also want to recognize Mariah our personal concierge who checked in daily and kept us informed about activities and entertainment. At the front desk Gabriel went above and beyond by exchanging our large bills into smaller ones and arranging last minute day passes to Iberostar Quetzal. Even though he had to coordinate with another hotel, he made it happen smoothly. Aside from the one off night at El Tapatio, our stay was filled with joy, relaxation, and outstanding service. The staff at Iberostar Selection Maya Suites made us feel valued and celebrated, and we left with wonderful memories. We highly recommend this resort for families, groups, and anyone looking for a vibrant all inclusive vacation in Mexico.

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Nathan K.

December 06, 2025

Iberostar Selection Paraíso Maya Suites was the best resort my family of six has visited so far. We were in the adjoining rooms with the in-laws and the rooms were modern, tidy and well stocked each day. The water filtration system is excellent, easy to locate on each floor and reduces single use plastics so it is an all round win. The a la carte restaurants were easy to reserve and wait time were short when we forgot to reserve. The food was excellent at each meal and the selection was large enough to suit even picky eaters. The staff at this resort were friendly, helpful and we had a great time talking to them and sharing some laughs. Getting chairs on the beach or by the pool wasn’t an issue and even during busy times we were able to find a spot. The pools and beach were pristine and towels easy to get. The only thing we did not experience was the Star Prestige category of Iberostar. I have two young children so the adult only sections don’t apply to us right now. I would consider upgrading to Star Prestige if there were more benefits for travelling with young children. This is a great resort and I would recommend it to anyone. We will book with Iberostar for our next holiday.

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Tingting Y.

December 05, 2025

We have visited many all inclusive resorts and this has been the worst experience so far. I really do not understand how this place has such a high rating. The food is fine but not great, and it is almost the same every day. The restaurants have very limited options and the menu repeats often. Service basically does not exist. The dining rooms are always short on staff, so it takes ages to get simple things like water or high chair. The bedroom feels very old and damp. The sheets were wet and uncomfortable, and the fan was extremely loud. Mosquitos are everywhere and we were bitten all over the body even after using spray. The worst part is the membership club sales pitch, which alone would make me take two stars off. The concierge invited us with very vague information and we agreed only because they offered a massage coupon. The presentation turned out to be a high pressure sales meeting. The staff kept pushing us to buy an extremely expensive membership and the whole breakfast setup was awkward. They promised it would last ninety minutes but it dragged on for almost three hours. The membership price is absurd and I cannot imagine anyone buying it unless they simply do not care about money. We are not coming back.