Harrison Day Trip private with Spa in Harrison Hot Springs

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Taisya S.

November 19, 2025

I’ve stayed at this resort several times before Covid and enjoyed it, but the level of service has declined so much that I won’t be returning. 1. Housekeeping is only provided automatically every 48 hours, with no flexibility for a 24-hour request. I don’t even have children, and my room was already dirty by the next day, even with just a party of 3 adults. I can’t imagine how families with kids are expected to manage. 2. One of the two elevators was broken during our entire stay. On checkout day, it took us 45 minutes just to get all our stuff from the 8th floor to our car because everyone was using the single functioning elevator at the same time. It took us 15 minutes just to catch our first elevator ride... 3. The one 48-hour room service we did receive was extremely poor. The sheets weren't changed, the bed wasn't even properly made, and the "cleaning" was clearly rushed. Trash residue was left in the bin and pieces of garbage were also left behind the bin. 4. Dirty and wet towels were left outside rooms by guests across the hallways, creating an unpleasant and messy atmosphere. Walking down the hallway felt like walking through a laundry chute. This alone suggests something is fundamentally wrong with the resort's cleaning and pickup system. 5. Trash was left outside the main garbage can on our floor for more than two days, untouched by any staff. It was still there when we checked out. 6. There are bugs collected inside lamps, which was not only unappealing, but suggested a lack of thorough cleaning. 7. Our closet door with the mirror was broken upon arrival, hanging off and unable to close. We had to request maintenance immediately after seeing the room. 8. The pool temperatures are extremely disappointing. The water becomes noticeably cold after sitting in it for 15–20 minutes. Both my mom and I were cold after being in the "adult" pool past this point. The “kids” pool is even colder, which doesn’t make any sense for a family-friendly area. Overall, the property feels neglected, under-maintained, and short-staffed. The decline in cleanliness and service was very noticeable, and unfortunately, we would not return based on this experience.

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Sloane E.

November 18, 2025

I was super disappointed by the experience at Harrison Hotsprings, especially because this has been a bucket list stay for me for a long time! The rooms are okay. Bed was comfortable, showers strong, but we didn't get robes in our room and had to go as for them at the front desk. Can't say I've ever stayed at a hot springs that didn't offer robes in the room. The hot springs are absolutely beautiful, however the adult pool was essentially party City. It was loud, people screaming and cheering, crowded, and just a bunch of people getting drunk. Now I'm not against having fun and letting loose, but this was over the top! I found being in the family pool with the children more relaxing and calm that the adults only pool. They there was dinner at the Copper Room. Dinner it's self was delicious! Band was awesome! Now the 2.25 hour wait from start to finish, drinks being left empty, wrong drinks being served, and lack of server presence. Totally wrecked the experience. Overall I would say that the cost to stay at Harrison's Hot springs does not match the experience you get. Same goes for the Copper Room, for over meal over $200 I expect a higher quality of service.

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Felicia T.

November 14, 2025

We’ve been coming to this resort twice a year for the last 20 years!! The hot spring pools are awesome and so relaxing. We only stayed at the East Tower where the rooms have been upgraded and comfortable with the view of the lake. It is also hotel staff like Kelly at the front desk that kept us going back! Her customer service is top notch, incredibly welcoming and helpful throughout our stay. So much so we decided to make another reservation for January 2026 with her!! Definitely recommend this place!