Mexico City One Way Transfer Service Airport-Hotel or Hotel-Airport

C

Carmen Q.

November 12, 2025

The location is excellent! You cross a bridge between the airport and the hotel and you're already there! Wow! I loved it! The room, although simple, was very clean and had all the necessary amenities. It has a good restaurant, excellent service, and great food. I give it five stars! I loved it!

G

Guto

November 08, 2025

Since I believe 90% or more of your guests stay here for a very short time, they certainly don't notice these issues... or if they do, they prefer not to speak up because they know they are unlikely to return here. However, I am providing my feedback below. ​1. Service and Reluctance Some waiters serve as if they are doing a favor. They show a great deal of ill will. ​2. Order Error and Lack of Professionalism On one occasion, the waiter misunderstood or wrongly noted my order and tried to convince me that I was the one who was wrong. There is a big difference between Grilled Salmon and a Club Sandwich. ​3. Coffee Quality and Knowledge Unfortunately, the vast majority do not know the difference between a Café Latte and a Cappuccino. Not to mention that on some days, the coffee was served lukewarm to cold. Furthermore, I cannot understand the difficulty in providing a spoon when serving coffee. I always had to use the larger cutlery from the table. ​4. Breakfast Replenishment Especially during breakfast, the available options ran out very quickly and they were slow to restock. ​5. Cutlery Hygiene Cutlery frequently had food residue or stains. In short, they were dirty. ​6. Preparation of Fried Foods Perhaps it is worth remembering that fried food, when covered/steamed, becomes soggy and loses quality. Hash Browns are an example. ​7. Table Cleaning and Carpet When cleaning tables, they did not use a receptacle for the debris, throwing everything onto the floor. Consequently, the restaurant carpet was always very dirty. ​8. Hygiene and Contact with Clean Surfaces Poor hygiene among the waiters, especially after cleaning dirty tables: without washing or sanitizing their hands, they would proceed to set up those and other tables. Touching napkins and cutlery. And to top it all off, some hold the cutlery on the "contact surface" (the part that touches the food/mouth).

E

Eve B.

October 23, 2025

I told the hotel my flight was delayed by 24 hours (with 2 days notice) and the hotel did not let us move our stay by one night. I understood this may be due to availability so I asked if we could move our stay to the night of our return flight, a few months later, so we didn't lose our money. They said I should make the request through booking.com and I did, there was no price difference and there was availability but the hotel still declined my request, after suggesting it in the first place! So I've lost $200 and am very disappointed. No flexibility and no support from this so-called 4 star hotel 👎🏼