1. Cancellation Policy — 24-Hour Rule

Unless a different cancellation policy is clearly stated on the product page, booking page, supplier terms, voucher, or confirmation email, all bookings made through NowThingsToDo.com are subject to a 24-hour cancellation policy.

This means:

• bookings cancelled more than 24 hours before the scheduled start time may be eligible for a refund;
• bookings cancelled within 24 hours of the scheduled start time are non-refundable;
• no refunds will be issued for late cancellations, late arrivals, no-shows, missed departures, unused tickets, unused vouchers, or failure to attend.

Once a booking is confirmed, seats may be kept, spaces may be reserved, suppliers may be paid, tickets may be issued, attraction entry may be secured, or other arrangements may be made on your behalf. For this reason, bookings cancelled after the applicable cancellation period cannot normally be refunded unless expressly authorised by NowThingsToDo or the relevant supplier.

Some products, attraction tickets, events, transfers, special offers, supplier-confirmed reservations, or time-slot bookings may be non-refundable from the time of booking. Where this applies, the booking will be treated as non-refundable once confirmed.

This cancellation policy does not remove any mandatory consumer rights that may apply under applicable law. Where a customer is legally entitled to a refund because a service was not provided, was cancelled by the supplier, or was not supplied in accordance with applicable law, those rights will be respected.

2. Fraud Prevention, Identity Verification and Suspicious Transactions

NowThingsToDo takes payment security, customer protection and fraud prevention seriously. We reserve the right, at our reasonable discretion, to review, pause, cancel, refuse, or refund any booking or transaction that we consider suspicious, unusual, high-risk, potentially unauthorised, or potentially fraudulent.

This may include, but is not limited to:

• unusually high ticket quantities;
• multiple bookings using the same card, device, IP address, name, phone number or email pattern;
• mismatched customer and payment details;
• suspicious or unusual email addresses;
• repeated failed payment attempts;
• bookings made shortly before the activity time;
• suspected unauthorised resale;
• suspected ticket touting;
• suspected chargeback abuse;
• suspected use of stolen, unauthorised or compromised payment details;
• unusual location, device, IP, or payment behaviour;
• any other indicator of possible misuse, fraud or payment risk.

Where a booking or transaction is flagged for review, we may require the customer to complete additional verification before tickets, vouchers, booking confirmations or supplier confirmations are issued or honoured.

Verification may include requesting one or more of the following:

1. a copy of a government-issued photo ID or passport;
2. a recent photograph or selfie of the person named on the booking;
3. a photograph of the person holding their government-issued photo ID or passport;
4. a photograph containing metadata showing that the photo was taken within the previous 12 hours;
5. proof that the person making the booking is authorised to use the payment method;
6. confirmation of the cardholder name and the last four digits of the payment card used;
7. any other reasonable information required to verify the booking and protect against fraud.

For security reasons, customers must never send full payment card details by email, message, upload, or any other method. If card verification is requested, the customer must cover or redact all card numbers except the last four digits and must cover the expiry date, CVV/CVC security code and signature panel.

NowThingsToDo will never ask a customer to provide their CVV/CVC security code by email, message or upload.

Where we request a photograph with metadata, the customer must provide the original image file where possible, without editing, screenshots, filters, compression, or removal of metadata. If the metadata is missing, altered, inconsistent, or does not reasonably confirm when the photograph was taken, we may treat the verification as incomplete.

Verification documents must be provided only through the secure method requested by NowThingsToDo.

Any personal data provided for verification will be used only for fraud prevention, transaction verification, payment dispute handling, legal compliance, security and related business purposes. It will be stored securely, accessed only by authorised personnel, and retained only for as long as reasonably necessary for those purposes, in accordance with applicable privacy and data protection laws.

If a customer fails or refuses to complete a reasonable verification request, or if the information provided cannot be verified, NowThingsToDo may cancel the booking and refund the transaction, subject to these Terms and applicable law.

3. Prohibition on Unauthorised Resale

Tickets, vouchers, booking confirmations and activity reservations purchased through NowThingsToDo are for the personal use of the named customer and their travelling party only, unless we have expressly agreed otherwise in writing.

Customers may not purchase tickets, vouchers, bookings or confirmations for:

• unauthorised resale;
• ticket touting;
• commercial redistribution;
• fraudulent use;
• chargeback abuse;
• misleading third-party sale;
• resale outside authorised channels;
• any purpose not permitted by NowThingsToDo or the relevant supplier, attraction, operator or venue.

Where we reasonably believe that a booking has been made for unauthorised resale, fraudulent use, chargeback abuse, or any other improper purpose, we reserve the right to cancel the booking, refuse ticket issue, refuse redemption, notify the supplier or attraction, and provide relevant transaction details to payment processors, card schemes, banks, fraud-prevention partners, law enforcement, regulators or competent authorities where legally permitted.

4. Refunds for Suspicious or Fraudulent Transactions

Where NowThingsToDo cancels a booking because we reasonably believe the transaction is suspicious, unauthorised, fraudulent, abusive, or made for unauthorised resale, we may refund the original payment method instead of issuing tickets, vouchers or booking confirmations.

Where permitted by applicable law, we may deduct from such refund any reasonable, direct and unavoidable charges or costs incurred by NowThingsToDo as a result of processing, reviewing, verifying, cancelling, refunding or disputing the transaction, including:

• banking charges;
• payment processing charges;
• supplier charges;
• chargeback fees;
• fraud-screening costs;
• currency conversion costs;
• administrative costs.

This clause does not affect mandatory consumer rights. Where a customer is legally entitled to a full refund because a service was not provided, was cancelled by the supplier, or was not supplied in accordance with applicable consumer law, NowThingsToDo will not use this clause to remove or reduce those rights.

5. Chargebacks and Payment Disputes

Customers should contact NowThingsToDo first if they believe there is an issue with a booking, payment, ticket, voucher, refund, or service.

If a customer raises a chargeback or payment dispute after receiving a valid ticket, voucher, booking confirmation, supplier confirmation, or service, NowThingsToDo reserves the right to provide evidence to the relevant payment processor, bank, card issuer, card scheme, supplier, attraction, operator, fraud-prevention partner, or dispute-handling body.

This evidence may include:

• booking records;
• payment records;
• ticket delivery records;
• voucher delivery records;
• voucher redemption records;
• supplier confirmation records;
• customer communications;
• email delivery logs;
• IP address;
• device information;
• payment information;
• verification records;
• metadata submitted by the customer;
• attendance/check-in records;
• CCTV, entry scans, or redemption information where available and lawful.

Where a chargeback or payment dispute is found to be false, abusive, dishonest, or inconsistent with the booking records, NowThingsToDo reserves the right to reject future bookings from the customer, block the customer’s account or payment method, and take any further action available under law.

6. Introduction

NowThingsToDo.com is an online travel platform offering tours, activities, attraction tickets, excursions, transfers, experiences and other travel-related services.

Some services are provided directly by NowThingsToDo or its associated companies. Many services are provided by independent third-party suppliers, including tour operators, attractions, venues, transport providers, guides, activity providers and other service partners.

NowThingsToDo may act as a booking agent, reseller, platform, intermediary or merchant of record, depending on the booking and supplier arrangement.

7. Bookings and Confirmation

All bookings are subject to availability and confirmation.

A booking is not confirmed until you receive a booking confirmation, ticket, voucher, reservation email, or supplier confirmation from NowThingsToDo or one of our authorised systems or suppliers.

You are responsible for checking all booking details immediately after purchase, including:

• date;
• time;
• number of passengers or tickets;
• meeting point;
• pickup location;
• customer name;
• contact details;
• product selected;
• cancellation policy;
• supplier restrictions;
• age limits;
• accessibility information;
• important instructions.

If any booking information is incorrect, you must contact NowThingsToDo immediately. We cannot guarantee that changes can be made after confirmation.

NowThingsToDo is not responsible for losses, missed services, refused entry or additional costs caused by incorrect information provided by the customer.

8. Payments

Full payment is required at the time of booking unless otherwise agreed in writing.

We may accept payment by credit card, debit card, cryptocurrency, digital wallet, or any other payment method made available on our website.

All payments must be made using a payment method that you are legally authorised to use.

Prices are displayed in the currency shown at the time of booking. Prices may vary depending on supplier rates, exchange rates, taxes, fees, demand, availability, seasonal pricing, or operational factors.

NowThingsToDo reserves the right to correct obvious pricing errors. If a booking has been made at an incorrect price due to a technical, supplier, currency, or system error, we may cancel the booking and refund the amount paid.

9. Supplier Terms and Conditions

Your booking may be subject to the terms and conditions of the relevant supplier, attraction, operator, venue, transport provider, or service provider.

Supplier terms may include rules relating to:

• cancellation;
• refunds;
• check-in times;
• arrival times;
• health and safety;
• weather;
• minimum numbers;
• age restrictions;
• accessibility;
• baggage;
• behaviour;
• entry requirements;
• documentation;
• route changes;
• attraction opening hours;
• operational changes.

Where supplier terms are stricter than NowThingsToDo’s general Terms, the supplier terms may apply.

By making a booking, you agree to follow the instructions, rules and conditions of the relevant supplier.

10. Changes to Bookings

All booking change requests must be made in writing.

Changes are subject to:

• supplier availability;
• ticket availability;
• operational restrictions;
• supplier approval;
• price differences;
• amendment fees;
• cancellation deadlines.

NowThingsToDo is not obliged to accept change requests, especially where the request is made within 24 hours of the scheduled start time or where tickets, seats, spaces, time slots or supplier services have already been reserved.

If a change is possible, additional charges may apply.

11. Customer Cancellations and Refunds

Where a booking is eligible for cancellation, the cancellation request must be made in writing.

Refunds will normally be processed back to the original payment method.

Refund times may depend on our payment provider, your bank, card issuer, cryptocurrency processor, or payment method.

Refunds may exclude, where permitted by law:

• non-refundable supplier charges;
• booking fees;
• payment processing fees;
• currency conversion fees;
• banking fees;
• administrative fees;
• non-refundable deposits;
• any other non-refundable charges clearly stated at the time of booking.

No refund will be due where the customer:

• cancels inside the cancellation period;
• fails to attend;
• arrives late;
• misses a pickup;
• misses a departure;
• goes to the wrong location;
• provides incorrect booking information;
• fails to bring required ID, documents, tickets or vouchers;
• fails to meet supplier entry requirements;
• is refused service due to behaviour, safety concerns, intoxication, or failure to follow rules.

12. Company or Supplier Cancellations

NowThingsToDo or the relevant supplier may cancel, amend, delay, reschedule, reroute, or alter a service where necessary.

Reasons may include, but are not limited to:

• weather;
• safety concerns;
• traffic;
• road closures;
• strikes;
• supplier issues;
• vehicle or equipment issues;
• attraction closures;
• operational changes;
• minimum number requirements;
• government restrictions;
• force majeure;
• events beyond our reasonable control.

Where a service is cancelled by NowThingsToDo or the supplier and no suitable alternative is provided, the customer may be entitled to a refund in accordance with the applicable supplier terms and applicable law.

Where a suitable alternative date, time, route, or replacement service is offered and accepted, this may be treated as fulfilment of the booking.

13. No-Shows, Late Arrivals and Missed Departures

It is your responsibility to arrive on time at the correct meeting point, pickup point, attraction, venue, departure location, or check-in location.

No refund will be issued if you:

• arrive late;
• fail to attend;
• miss your pickup;
• miss your departure;
• go to the wrong location;
• fail to check your confirmation details;
• fail to follow joining instructions;
• fail to bring required documents;
• are refused entry due to your own actions or omissions.

Tour operators, drivers, guides, suppliers and attractions are not required to wait for late customers.

14. Accurate Customer Information

You must provide accurate, complete and up-to-date information when making a booking.

This includes:

• full customer name;
• email address;
• phone number;
• passenger names where required;
• pickup details;
• hotel or accommodation details where required;
• accessibility or mobility information where relevant;
• correct date;
• correct time;
• correct ticket quantity;
• correct payment information.

NowThingsToDo is not responsible for any loss, missed service, failed ticket delivery, refused entry, cancellation, or additional cost caused by incorrect, incomplete or misleading information provided by the customer.

15. User Conduct

You agree not to use NowThingsToDo.com for any unlawful, abusive, fraudulent, misleading or prohibited purpose.

You must not:

• make fraudulent bookings;
• use stolen, unauthorised or compromised payment methods;
• attempt chargeback abuse;
• resell tickets without authorisation;
• provide false information;
• misuse tickets, vouchers or confirmations;
• interfere with the website or booking system;
• abuse staff, suppliers, guides, drivers, attraction staff or other customers;
• breach supplier rules or safety instructions;
• use our services in a way that damages NowThingsToDo, suppliers, customers or third parties.

We reserve the right to cancel bookings, refuse service, block users, report unlawful activity, or take further action where necessary.

16. Travel Insurance

We strongly recommend that all customers purchase suitable travel insurance.

Travel insurance should cover, where relevant:

• illness;
• injury;
• flight delays;
• missed departures;
• cancellation;
• medical issues;
• weather disruption;
• lost documents;
• lost belongings;
• transport delays;
• travel disruption.

NowThingsToDo is not responsible for losses that could reasonably have been covered by travel insurance.

17. Health, Safety and Suitability

Customers are responsible for ensuring that they and all members of their party are fit and able to participate in the selected tour, activity, attraction, transfer, experience or service.

Some activities may not be suitable for customers with certain medical conditions, mobility issues, pregnancy, injuries, age restrictions, height or weight restrictions, accessibility needs or other limitations.

Customers must read all product descriptions, warnings, restrictions, inclusions, exclusions and supplier instructions before booking.

NowThingsToDo and/or the supplier may refuse participation where there are reasonable health, safety, operational or legal concerns.

18. Third-Party Services and Limitation of Liability

NowThingsToDo acts as a booking platform, agent, reseller or intermediary for many third-party suppliers.

We do not directly operate all tours, attractions, transfers, tickets, excursions or services listed on our website.

To the maximum extent permitted by law, NowThingsToDo is not liable for loss, injury, delay, disappointment, inconvenience, damage, death, accident, cancellation, change, or failure caused by third-party suppliers, attractions, operators, transport providers, venues, guides, drivers, weather, traffic, strikes, government restrictions, customer error, or events outside our reasonable control.

Our liability for any claim arising from a booking shall be limited, to the maximum extent permitted by law, to the total amount paid by the customer for the specific service giving rise to the claim.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

19. Website Information and Accuracy

We aim to keep all information on NowThingsToDo.com accurate and up to date.

However, tour times, routes, prices, inclusions, exclusions, attraction opening hours, pickup points, meeting points, supplier rules, availability and product details may change.

We do not guarantee that all information is free from error at all times.

Where we become aware of a material error, we will try to correct it as soon as reasonably possible.

Images, descriptions and marketing material are provided for general guidance only and may not always reflect the exact service, route, vehicle, menu, attraction condition, weather, view or experience available on the day.

20. Force Majeure

NowThingsToDo is not liable for failure, delay, cancellation, amendment or non-performance caused by events outside our reasonable control.

This may include, but is not limited to:

• extreme weather;
• natural disasters;
• war;
• terrorism;
• civil unrest;
• strikes;
• protests;
• transport disruption;
• pandemics;
• government restrictions;
• border restrictions;
• supplier failure;
• attraction closures;
• technical failures;
• power outages;
• internet outages;
• payment processor issues;
• road closures;
• safety incidents;
• any other event beyond our reasonable control.

21. Data Protection and Privacy

We process personal data in accordance with applicable privacy and data protection laws and our Privacy Policy.

Personal data may be used for:

• processing bookings;
• issuing tickets and vouchers;
• customer support;
• supplier communication;
• fraud prevention;
• identity verification;
• payment verification;
• payment dispute handling;
• legal compliance;
• security;
• accounting and business records.

Customers may be required to provide additional personal data where reasonably necessary for booking fulfilment, supplier requirements, fraud prevention, payment verification, dispute handling, security or legal compliance.

Any verification documents or personal data provided for fraud prevention purposes will be handled securely, accessed only by authorised personnel, and retained only for as long as reasonably necessary for the purpose for which it was collected, unless a longer retention period is required or permitted by law.

22. Cryptocurrency Payments

Where cryptocurrency payments are accepted, additional terms may apply.

Due to exchange rate volatility, blockchain fees, processing costs and settlement arrangements, refunds for cryptocurrency payments may be calculated according to the original booking value, the original fiat value, or another method determined by NowThingsToDo at the time of refund.

NowThingsToDo is not responsible for losses caused by:

• cryptocurrency price changes;
• wallet errors;
• blockchain delays;
• incorrect wallet addresses;
• network fees;
• third-party crypto payment providers;
• failed or delayed blockchain transactions.

23. Complaints

If you have a complaint, you must contact NowThingsToDo as soon as possible.

Where possible, complaints should be raised before the service takes place, during the service, or immediately after the issue occurs.

Customers must allow NowThingsToDo and/or the supplier a reasonable opportunity to investigate and resolve the issue.

Complaints made after the event may be more difficult to investigate, especially where the supplier was not given an opportunity to correct the issue at the time.

Submitting a complaint does not automatically entitle the customer to a refund.

24. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws applicable to the registered business address and operating jurisdiction of Thingstodo Worldwide Ltd, unless mandatory consumer protection laws in another jurisdiction apply.

Where required by applicable law, customers may also have rights in the country where they reside or where the service is provided.

Any disputes shall be subject to the courts of the applicable jurisdiction, unless mandatory consumer protection law provides otherwise.

25. Changes to These Terms

NowThingsToDo may update, amend or replace these Terms and Conditions from time to time.

The Terms that apply to your booking are the Terms in force at the time your booking is made, unless a change is required by law, supplier rules, security reasons, fraud prevention, payment processing requirements, or operational necessity.

Continued use of NowThingsToDo.com after updated Terms are published means you accept the updated Terms.