MCO To or From Kissimmee Mercedes Sprinter

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Mike

January 28, 2026•

Best car buying experience we’ve ever had Gabriel in sales was no pressure very knowledgeable and treated us like we were purchasing a $300,000 G Wagon. Nancy in the finance office went the extra mile to insure we had everything we needed with no high pressure up sales. Outstanding experience five stars all around. They will definitely be our go to dealership in the future.

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chandra

January 25, 2026•

We had a great experience buying our GLE, all thanks to Navin. He was extremely patient throughout the entire process and took the time to clearly explain all the options available to us. He never rushed us and provided multiple choices, along with honest suggestions, which made decision-making much easier. Navin was very knowledgeable, approachable, and supportive from start to finish. He truly helped us at every step of the buying process and made the experience smooth and stress-free. Highly recommend working with him if you’re looking for someone who genuinely cares about helping you find the right car!

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Johany

January 13, 2026•

On November 19, my son had the pleasure of being assisted at this dealership by Ms. Yanelis Méndez, whom we always seek out due to her consistently excellent customer service, which truly goes above and beyond. There is absolutely no complaint regarding her. On the contrary, she has always demonstrated professionalism, respect, and outstanding service, and we have never experienced any issues with her. Unfortunately, the matter at hand is strictly related to the finance department, specifically Ms. Jessica Monroy, who handled the financing process. My son is a recently discharged United States Navy veteran. When I say recently, I mean that he completed his service to our nation on October 31, 2025. We went to the dealership with all of his veteran documentation in order to receive proper guidance regarding the benefits to which he is entitled as a veteran. Based on his credit and the information provided by Ms. Jessica Monroy, he was approved for a vehicle with no down payment and without being charged sales taxes, allegedly based on the veteran documentation he presented. The signing process was completed using an iPad, where the customer cannot clearly see what they are signing, only what the finance representative chooses to show or explain. Questions were asked multiple times, and the response was consistently that no taxes applied. It is important to note that this was our first time using veteran benefits, and we understand that my son is neither the first nor the only veteran to visit a dealership relying on the expectation of being properly informed about benefits earned through years of service. Several weeks later, on December 16, 2025, we received a call stating that my son was required to pay all vehicle taxes, even though 30 days had not yet passed, no final financing documents had been received, and the financing process had not been fully completed. We were told that returning the vehicle was no longer an option. During that same call, it was acknowledged that the process had not been properly explained, and we were told that the matter would be investigated and that we would receive a follow-up call. That follow-up call never occurred. On January 12, my son received a call from Mr. Robert Coleman, during which he was aggressively demanded to immediately pay the taxes. He was accused of acting illegally and irresponsibly by driving a vehicle without having paid the taxes. This accusation was made despite the fact that during the December 16, 2025 call, it was clearly stated to Ms. Monroy that these conditions had never been disclosed. At that time, the finance department produced a document that my son had signed, which was never properly explained to him, and we requested that they retrieve the closing room recording, as we were informed that closing rooms are recorded. To date, that recording has not been reviewed or provided. During today’s call, Mr. Coleman’s tone was offensive and accusatory, which is completely unacceptable when addressing any customer, and even more concerning when dealing with a veteran diagnosed with PTSD. My recommendation is that consumers do not use this dealership, nor the finance personnel involved. Mr. Coleman contacted my son earlier in the day and then again call at 9:00 PM but my son didn’t answer, didn’t wanted to be treated like garbage again and which is outside of normal business hours. There is a clear lack of respect for customers and a complete absence of empathy toward veterans. Once again, I would like to emphasize that Ms. Yanelis Méndez was the only individual who treated us with professionalism and respect throughout this experience.

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Mike

December 05, 2025•

Three Weeks Later — Still No Call Back, No Resolution, and Missing Parts After Service I recently moved to the Orlando area and decided to give Mercedes-Benz of South Orlando a try for service on my vehicle. Unfortunately, the experience has been one of the most frustrating dealership interactions I’ve had, and after multiple attempts to get help or even just a call back, nothing has been resolved. Here’s what happened: • Saturday, October 25 – I stopped by the dealership in person and spoke with Eric Williams, an Assistant Service Manager. I asked for a quote for several service items, and he said he would email it to me. The email never came. • October 27 – I called back, left a message, and finally received a quote — although it wasn’t aligned with what I had requested. After a few more messages and back-and-forth, I eventually got the information I needed. • October 31 – I followed up again to get the final details squared away and received a verbal quote over the phone. I confirmed that I would be dropping off my vehicle on my way to the airport that weekend. The dealership would have the car for an entire week. • The entire week my car was there – I never received a single update. No call, no text, no email. As my return date approached (Friday), I tried repeatedly to reach someone because I would be driving over an hour past the dealership on my way home. Again — no response. At that point, I had no choice but to contact Mercedes-Benz corporate in Atlanta. Only after I opened a case with them did I finally get a return call. The service advisor then gave me his cell number and advised that texting him would be the “best” way to communicate. He also told me that if I preferred not to drive all the way back, they would deliver the vehicle to me at no charge — which I appreciated. However, two issues with the vehicle remained unresolved because they said they weren’t able to “replicate” the problems, and I would need to return so their technician could see them in person. • Saturday, November 8 – I drove all the way back to the dealership. When I arrived, the technician wasn’t available, despite this visit being planned specifically to show him the issues. After a lot of unnecessary back-and-forth, someone eventually came out to look at the problem but couldn’t identify the cause. So after an hour of standing around waiting, I left with the car again. To make matters worse, when I checked out, I was charged $170 more than the quote I was given. Some “preventative maintenance” items were added — without my approval — and the advisor checking me out said he couldn’t do anything about the bill because he wasn’t the one who wrote it up. Since then, I have texted the service advisor multiple times asking who I should speak with to get the billing corrected and to resolve the remaining issues. I have received no response at all. • Friday, November 14 – I called the dealership directly and asked for either the Service Manager or the General Manager. I was told neither takes phone calls. I explained the situation and was assured someone would call me back. Today is December 5 — three full weeks later — and no one has called me. On top of the billing issue and the unresolved service items, I also discovered that when they removed and reinstalled my rear seats to repair a defective mounting bracket, they reinstalled only three out of the four seat inserts. There is now an open hole in the rear seat where a missing part should be — I will attach the photo showing this. At this point, I’m posting this review publicly and sending the full details to Mercedes-Benz USA. I’ve tried every possible method to communicate directly with the dealership, but I cannot get a single person in management to return a call, a message, or even a text. I genuinely hope someone from Mercedes-Benz of South Orlando will finally reach out so we can resolve the billing discrepancy and fix the unresolved issues with my vehicle.

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Adam

September 18, 2025•

Monica is a standout and a gem of a saleswoman!! What an amazing experience with these absolute professionals at Orlando Benz! It doesn’t matter if you’re buying used or brand new, they treated me as if I was buying the most expensive vehicle on the lot. I showed up a day early and unannounced to pick up our new-to-us car, and they went right to work making sure I got on the road happy. From the staff taking appointments up front, the finance department, the host in the waiting lobby, and even the gentleman detailing all show a great amount of teamwork and dedication to customer service. We will be back for another vehicle purchase in the near future.