MCO To or From Kissimmee Mercedes Sprinter

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Mike R.

January 28, 2026

Best car buying experience we’ve ever had Gabriel in sales was no pressure very knowledgeable and treated us like we were purchasing a $300,000 G Wagon. Nancy in the finance office went the extra mile to insure we had everything we needed with no high pressure up sales. Outstanding experience five stars all around. They will definitely be our go to dealership in the future.

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chandra k.

January 25, 2026

We had a great experience buying our GLE, all thanks to Navin. He was extremely patient throughout the entire process and took the time to clearly explain all the options available to us. He never rushed us and provided multiple choices, along with honest suggestions, which made decision-making much easier. Navin was very knowledgeable, approachable, and supportive from start to finish. He truly helped us at every step of the buying process and made the experience smooth and stress-free. Highly recommend working with him if you’re looking for someone who genuinely cares about helping you find the right car!

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Johany U.

January 13, 2026

On November 19, my son had the pleasure of being assisted at this dealership by Ms. Yanelis Méndez, whom we always seek out due to her consistently excellent customer service, which truly goes above and beyond. There is absolutely no complaint regarding her. On the contrary, she has always demonstrated professionalism, respect, and outstanding service, and we have never experienced any issues with her. Unfortunately, the matter at hand is strictly related to the finance department, specifically Ms. Jessica Monroy, who handled the financing process. My son is a recently discharged United States Navy veteran. When I say recently, I mean that he completed his service to our nation on October 31, 2025. We went to the dealership with all of his veteran documentation in order to receive proper guidance regarding the benefits to which he is entitled as a veteran. Based on his credit and the information provided by Ms. Jessica Monroy, he was approved for a vehicle with no down payment and without being charged sales taxes, allegedly based on the veteran documentation he presented. The signing process was completed using an iPad, where the customer cannot clearly see what they are signing, only what the finance representative chooses to show or explain. Questions were asked multiple times, and the response was consistently that no taxes applied. It is important to note that this was our first time using veteran benefits, and we understand that my son is neither the first nor the only veteran to visit a dealership relying on the expectation of being properly informed about benefits earned through years of service. Several weeks later, on December 16, 2025, we received a call stating that my son was required to pay all vehicle taxes, even though 30 days had not yet passed, no final financing documents had been received, and the financing process had not been fully completed. We were told that returning the vehicle was no longer an option. During that same call, it was acknowledged that the process had not been properly explained, and we were told that the matter would be investigated and that we would receive a follow-up call. That follow-up call never occurred. On January 12, my son received a call from Mr. Robert Coleman, during which he was aggressively demanded to immediately pay the taxes. He was accused of acting illegally and irresponsibly by driving a vehicle without having paid the taxes. This accusation was made despite the fact that during the December 16, 2025 call, it was clearly stated to Ms. Monroy that these conditions had never been disclosed. At that time, the finance department produced a document that my son had signed, which was never properly explained to him, and we requested that they retrieve the closing room recording, as we were informed that closing rooms are recorded. To date, that recording has not been reviewed or provided. During today’s call, Mr. Coleman’s tone was offensive and accusatory, which is completely unacceptable when addressing any customer, and even more concerning when dealing with a veteran diagnosed with PTSD. My recommendation is that consumers do not use this dealership, nor the finance personnel involved. Mr. Coleman contacted my son earlier in the day and then again call at 9:00 PM but my son didn’t answer, didn’t wanted to be treated like garbage again and which is outside of normal business hours. There is a clear lack of respect for customers and a complete absence of empathy toward veterans. Once again, I would like to emphasize that Ms. Yanelis Méndez was the only individual who treated us with professionalism and respect throughout this experience.