Transfer within Reykjavík

F

Florence

November 13, 2025•

On October 30th I booked for a transfer. I received a last minute email (too late) saying that the booking had been canceled. I was left with my 73 year old mom whom can not walk. Having to spend 20.000 ISK for a last minute taxi. And nobody wants to give my money back !

E

Ellie

December 08, 2024•

I stood outside waiting from 6:50-7:10 for a 7am pickup time, and when a bus without the airport direct logo showed up, I assumed that was not my bus, but walked up to check with the driver anyways and as I was approaching the door (with all my luggage) they drove off. In communication with the company for a refund since I had to take a taxi to the airport, and they said that it was my bus. Be aware that the busses you are looking for may not have an airport direct logo like you are told to look for, and expect the drivers to drive away within 50 seconds, not giving you adequate time to walk up to them. Updating after response from Airport direct: My frustration does not lie within not receiving my refund, I understand that despite the bus not being marked properly, that I did miss it. My frustration is with the fact that we are only told to look for an airport direct bus, and not for any of the other logos. I hope you properly update your information to tell customers this. Additionally, it may be best to train bus drivers to wait longer than 50 seconds per stop, especially if someone with luggage is walking up to their bus door.

Y

Y

September 30, 2024•

Easy pickup experience to and from airport. Would be nice if the stop was just a bit more central to downtown, as this is in middle of nowhere and everyone has to walk at least 15-20 minutes from here. It’s their way of getting people to buy the add on transfer service but it would be nice if they were a bit closer for the price paid for this bus.

R

Reykjavik

April 28, 2024•

It is decent transport from Reykjavik to Keflavik Airport. Much lower rate than any other. The schedule departure time is much comfortable, leave the terminal every hour and not overcrowded. Early in the morning a mini bus pick-up the passenger in front of the building and transfer it to the bigger bus. They have ample of parking space. The Reykjavik Terminal is quite comfortable. You can have a cup of coffee in the vending machine just in the corner. Good to use the transfort service especially for a group. You have plenty of space. You can try it on and see it for yourself.

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Yvonne

April 17, 2024•

If there is an option for zero star, I would. This company takes no responsibility over their internal mistake that resulted in hotel pick up being a different address to hotel drop off. As such, my family was stranded out cold in the morning with no local number to seek assistance as foreign travellers. Upon email contact to seek resolution at 6am having waited for the pickup bus since 5.20am (the estimated pickup time was for 5.30am to 6am), the company provided no concern nor feasible solution, saying the bus had left the wrong pickup point (the bus driver did not even check for us) and we can wait for the next pickup one hour later. This meant we will miss our flight and hence is no solution and my family had to find a taxi last minute early morning. After another contact, the company provided partial refund for the return trip not delivered. Why are we as consumers expected to take over the responsibility over the company's failure of delivery resulting from their internal mistake? All I expect now is to at least claim to the cost of taxi but there were no further replies from the company. They merely brush you off and ignore you. This company preys on the next ignorant consumer, wanting to receive full payment for return trip and you have to bet your luck on their service delivery, especially the return trip. On this, I share the same emotions as the group who shared their disappointment in this channel. They take no accountability and make half hearted attempts for service recovery, letting the consumers bear the brunt of the consequences of their internal errors.