BT:From Las Vegas - Airport Transfer to Hotels

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Martina v.

December 10, 2025

Extremely poor service. I had made a reservation three months earlier for myself and my sister, who uses a wheelchair. The outward journey to the hotel went smoothly. However, I contacted them the day before to discuss our return trip to the airport, going over everything regarding the time and everything. I even received a confirmation email. And they didn't show up. I called after 45 minutes, saying, "Oh, sorry, we can't make it." "Well, try arranging a taxi for a wheelchair quickly." My sister had to get to the airport in her wheelchair from the Las Vegas Strip. We almost missed the flight. They said they'd contact us, but no.

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Charles W.

October 24, 2025

The one star ratings are well deserved, and I wish I heeded them before booking with them. Here's another one. I arrived at their kiosk at 5:30 for a ride to my hotel on the strip. The guy at the booth asked if I was paying cash, or card. I said "card" and he gave me a piece of paper with a QR code which took me to their website. I had to fill out the online form in front of their booth. They don't make your reservation while you are there for you when paying with a card. I completed the form and clicked "pay". No response. I waited a few seconds, nothing. So, I clicked "pay" again, and again, no response by the website. I tried a third time and finally on the 4th attempt, the site responded and processed my payment, While waiting for my shuttle, I checked my email, and I had 4 receipts, each with a different number. I was charged 4 times for my shuttle ride. The lady at the booth was pleasant, took my information and told me I would be credited for the over charge. They pick up on the hour, but my shuttle didn't leave until 6:30. While waiting for my shuttle to leave, I'm looking out the window at the Bell shuttle in front of us. The driver was putting the luggage in the back when the shuttle started to move by itself. By the time he realized it and ran to try to get in the cab, it apparently hit something. I noticed the bus moving well before he did.... Anyway, I arrived at my hotel at 7:45 PM, 2 hours and 15 minutes after I purchased my fare. I'm lucky that time wasn't of the essence for me, and glad I didn't purchase a round-trip fare. I took a ride share back to the airport and it got me there in 15 minutes. I did receive 3 emails indicating they are refunding me the over payment and am waiting for my bank to credit my account. But I will never take Bell again.

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Sarah C.

October 06, 2025

Very disappointing service. Had booked and prepaid online for a round trip from airport to hotel and back through a company that Bell Transportation provides services for. The service at the booth was excellent and if I could give that employee five stars I would because she was very friendly and professional! After waiting thirty minutes for our shuttle, we were told that we might want to get a taxi instead and she would have our fee refunded. She was extremely apologetic even though the lack of shuttles was not her fault. However, we were assured that our return trip was booked. I phoned the number provided to reschedule the shuttle for an hour later, as being collected at 4am for a 7.30am flight seemed a bit early and was told that the shuttles were often thirty minutes late so they would not advise a later pick-up. I woke up on the morning of our flight home to a voicemail advising me that our pick up had been cancelled because they couldn't collect at 4am, as I was advised, as they didn't start until 5am!!! Fortunately there were plenty of taxis outside our hotel! What I thought was an easy option became a very frustrating one. I'd recommend taking a taxi instead as it's the same price.