Cenotes, Tortugas y Club de Playa

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Natasha I.

November 28, 2025

We had a great day at Casa Tortuga, but a few issues did take away from the overall experience. We started around 11:30 with the ATV package (highly recommend splurging—1300 MXN for a 2-person ATV). It was my first time and our guide, Emmanuel, was fantastic at explaining everything. The route was bumpy but super fun and led to a secluded cave cenote that was absolutely worth it, especially since the group was so small. Emmanuel explained the history, ecology, and wildlife, and we even saw the resident python! A photographer joined us and offered our group of four a package (1000 MXN for ~40 photos + 1 video). We loved the photos and felt they were worth it. After ATVs, we continued with the basic package: a guided visit to four very different cenotes (two caves, one open-air, and a lazy river). The grounds are well laid out, but the group size was way too big—about 50–60 people for one guide (Papi Chulo, who was great!). The crowds made the cenotes chaotic, especially the caves; we got kicked/pushed several times, and the “quiet please” request was impossible with such a large group. Smaller groups would make a huge difference. By the end, we were intentionally hanging back to be the last ones in the water. Next was the zipline, which came with a bit of confusion. When we bought tickets, we were told the basic package included kayaking but could be swapped for the zipline. At the zipline station, they said our bracelets didn’t include it. After going back to the info desk and having them call the ticket counter, they did honour it—but it was stressful. Tip: If you want the zipline, make sure your bracelet says “T” for Tirolesa. The zipline itself was great—no waits, beautiful views over the park, and we purchased another photo package (700 MXN for 34 photos, discounted for paying cash). Practical info: – They accept cash (USD + MXN) and credit cards. – We went on a weekday around 11 AM and had zero wait times; we bought tickets on arrival. – You must shower on entry to protect the cenotes. There are bathrooms, changing rooms, and showers. – Lockers are available for $7 USD (helpful since you can’t bring big bags on ATVs or into the cenotes). – Bring water shoes if you have them—they’re handy for caves. Many people had flip flops but for the lazy river you will have to carry them. – Food and bars are onsite, though we didn’t try them. – Expect to get fully wet during the cenote tour—pack towels, waterproof cases for your phones, and snorkel masks if you have them.

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Blair E.

November 22, 2025

This appears to be a developing attraction; good to see. It is worth the time and money to give a try. It's natural elements are beautiful and the improvements are adequate. No hard selling souvenir vendors as at other attractions... thank you. My suggestion to management: take digital payment for entry fees; it's bizarre one can "tap" pay for a Paloma in the middle of the jungle cenote but must drop a pile of precious pesos at the main entrance. Our guide, Saleo, was a pleasure; other interactions were with less enthusiasm. A message to local governments of the entire area... you would do well by doing something about the trash along every roadside of the Riviera Maya.

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Caleb N.

September 26, 2025

Very reasonable prices, spend the extra $30 US for a private tour guide. Their are 4 cenotes, and you can take your time this way. Plus once done with the tour you can swim to your hearts content.