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Jamie W.
September 24, 2025
Have a Carrera Vengenance I bought from Halfords. Have tried to get it serviced numerous bike shops around Dublin but no one wants to touch it. Thankfully Glenn and the team were more than happy to help. Got new tires, new cassette and new chain at a very reasonable price. Bike has been great since, cant recommend the guys enough
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Benjamin July 17, 2025
EDIT BELOW
Sold me a faulty bike and refused any kind of refund, almost tried to charge me for what would have been a fix under warranty. Tried to blame and avoid responsibility that the bike was just not good quality, also took small accessories off the bike that were not necessary to remove for the repair, and presumably kept them for themselves? Won’t be going back, poor conduct, waste of my money and time
REPLY TO OWNER:
Just gave you a call there. So I'm not sure who it was I spoke to when I initially had the issue with the bike, but the pedals began to crack within about a week, which came to a head when the bike pedals fully broke off about 2–3 weeks after purchase. Both pedals cracked. I can prove that. Not sure where the 4 months came from in your reply. I definitely brought it in almost immediately after noticing an issue. It might show in your records like that as it took several months for the Bike to Work scheme to actually pay for the bike, so I wasn't able to collect the bike until several months later. So the new bike broke within about 2 weeks of buying it. and I ordered it online, so I only spoke to you after having purchased it through bike to work, maybe I should have gone and had a look at it, but why would I expect a bike to be for sale that is such poor quality. Also was not offered an upgrade but upsold a bike that was 3 times my budget.
Even just riding the bike home from the shop, pieces of the pedal started to come off. I left it at first, thinking it might not be a big deal, but within a week large crack had formed, and then one of the pedals completely broke off while I was riding. I brought it back to the shop and the guy I spoke to kept repeating things like, "I never would have sold you this bike", and that I am just too big to ride a bike made for an adult. Instead of acknowledging that maybe the bike wasn’t great quality or that it was unfortunate that it broke so fast, Ill heard was I was too big for the bike.
Look, I might be on the bigger side but am a normal sized adult, I weigh 98kg and im 6'6". The bike is marketed for adults, it’s a size large frame, and I’ve ridden size large bikes before with no issues, after adjusting seat height and handle bar position. The frame size has nothing to do with the quality of the pedals, which were just cheap and not suitable for any regular use. If a bike can’t survive two weeks of normal riding and the pedals literally break off, that’s on the product, not on me. If you have a bike for sale that is not suitable adults over 70kg, because the pedals will disintegrate after normal use, then indicate that on the website, or don't sell a bike like that at all, or offer a full refund in the case that something like that happens, immediately after purchase.
What really frustrated me was the way this was handled. Rather than any kind of apology or accountability, I was made to feel like an idiot for even buying the bike. And after all that, the same guy then immediately tried to upsell me on another bike, saying he could give me 100 euro credit on the broken one I just bought for 300 euro, if I put it toward buying an 800 euro bike. He didn’t even have the right size frame in stock. And the bike he was suggesting was the same frame size as the one he just told me he never would have sold me. So it made no sense.
It felt pushy and dismissive. I’m on a budget. I was trying to get something affordable, and now I’m stuck with a bike I can’t use, and I’m down 300 euro.
Also, when I picked the bike up after it was repaired, the guy at the counter (different guy) seemed unaware of the situation and tried to charge me for the parts and service. I had to explain and insist that this should have been covered under warranty. If I hadn’t said anything, I would have been charged again for a problem that was clearly due to a defective product.
On top of that, the lock mount that came with the bike lock I bought from you was removed during servicing and wasn’t returned. Now I have to buy another one just to mount the lock again, and those go for 17 euro.
