Key West Southernmost Sweet Treats Tour

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lori C.

October 25, 2025

Please don’t waste your money on this glorified motel. It is not a 4 star hotel as stated and is completely overpriced. My husband and I are frequent travelers and have traveled to places all over the world and have never had such a disappointing experience. We stayed at this dump last year and fell for the immediate upselling, money grabbing scheme that you are hit with while checking in. After paying an extra $100 per night, we are supposed to feel honored and privileged to stay in the room that we initially booked. After speaking with other guest, if you don’t fall for this scam, you will be tucked away in a mold, roach and ant infested, undesirable cell like room only to be told there are no other options. We certainly did not want to be punished in that manor, so we bit the bullet and payed the extra money. We ended up having a great stay last year. Upon check out, we were hit with yet another money grab tactic. We were asked if we wanted to make a $500 deposit, to guarantee the same rate next year. After hearing more horror stories from other guest, I asked the salesman, if we made the deposit could we be guaranteed to also stay in the same room? With no hesitation at all, she answered yes and stated she would temporarily block the room off for the same dates as our previous stay and asked us to call a month before to confirm the reservation, in which we did and also confirmed that the room we requested was available and would be blocked off for our stay. When we arrived we were greeted by the most unprofessional, rude and argumentative lady I have ever met in my entire life, Ann Marie. I have no idea why anyone would think someone with such a horrible disposition, would be considered to be the face of their establishment. I took the time to read other reviews and her name was mentioned several times as being problematic. First impressions are everything! We have never been yelled at and berated this way by another human being in our lives. Every time I would try to explain to her and show proof of our previous discussions, she would talk over me and totally dismiss our request. After an exhausting, embarrassing and unproductive battle, I guess Ann Marie won. We were stuck in one of the janky mold, roach and ant infested rooms with no balcony and a phantom fan that comes on with the light randomly in the middle of the night. After speaking with another worker at the hotel, the room we requested is one they use for upselling. If asked we would have paid extra as well, to avoid the tiny, disgusting room we were forced to take. Like many other people mentioned in their reviews, we and our group of 4 other couples that come here every year, will be planning our next stay at the Hilton as well.

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Kyle W.

October 20, 2025

This was our second time staying here and it has been great both times. We stayed in the ocean front rooms so our balcony view was unbeatable. Easy access to multiple pools, beach (underwhelming, but still a beach), and Duvall street. Its on the quiet side of Duvall street, so it's a little more peaceful with only a short walk to the mayhem. We stayed in October so the temperature was warm (~90°), but not horrible.

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Kathy H.

October 14, 2025

Nice pools and location. Plenty of outdoor bars. Employees are nice. Popular place. Love the outdoor hammocks. Cool architecture and rooms are accommodating. A/C didn't work in our room and they happily moved us. Will return.